Customer Service: Leveraging the true value of your customers

It seems obvious to say that customers are essential to a business’s success, but it might not be as obvious that the customer’s power lies in much more than just the purchase of your product or service. The true value of a customer to your business encompasses many factors.


Sustaining Your Business in a Tough Economy

Newfoundland and Labrador has faced some tough economic setbacks in recent years. We’ve gone from a time of abundance, with record levels of employment and business success, to a time of uncertainty and sometimes fear. While these responses are normal, there are ways to hedge the risks of an uncertain economic climate.

Optimizing Your Customer Relationships

Your business is taking off! You’ve worked tirelessly to make sure you’re offering the optimum product or service, at the optimum time, at the optimum price. But how do you continue to attract and retain the optimum customer? We already know customers can make or break a business. Understanding the value of each new and…